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We stand behind the quality of our products. The pictures and descriptions are accurate. We deliver the exact product represented on the web site. We do not substitute products unless we are directed to by the customer. Orders are typically processed within 48 hours. Occasionally we will get a run on an item and may experience delays. If this becomes the case we will contact the customer as soon as possible and offer them various alternatives. If a product is shown as "in stock" on the site, the customer can rest assured that it is truly in stock. All sales are final. No returns are accepted unless bassheavymusic.com shipped incorrect merchandise. All prices are subject to change without notice.
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